FAQ
Frequently Asked Questions
Here are the most commonly asked questions from parents. For anything else, feel free to reach out via WhatsApp.
General
What ages is Kidstation suitable for?
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Kidstation is designed for children aged 1 to 8. Babies under 12 months enter free of charge. Each child must be accompanied by at least one adult.
Do I need to make a reservation?
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We recommend making a reservation via our online booking form or contacting us on WhatsApp before your visit. The playhouse may be closed for deep cleaning or private parties, and walk-ins may not be accepted under these circumstances.
Can parents wait inside?
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Of course! We have a comfortable parent lounge area. Each child must be accompanied by at least one adult.
What's different between the two branches?
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Both branches have over 10,000 sq ft of play space, and each has something special. Tsuen Wan, at Plaza 88, has a Scarf Tunnel that is rare in Hong Kong, and a car park in the building. North Point, right above North Point MTR Exit A4, has Hong Kong's only giant race track, where several Hot Wheels cars race at once. See each branch's page for details.
Admission & Pricing
How much is admission?
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Weekday 1-hour adult + child is $90, 2-hour is $140; holiday 2-hour is $180. Each extra adult starts from $25. See our pricing page for full details.
Do babies under 12 months pay?
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Babies under 12 months (365 days) enter free. The first accompanying parent pays half the adult rate; the second adult pays the standard extra adult rate.
What payment methods are accepted?
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We accept cash, Visa, MasterCard, AlipayHK, WeChat Pay, and FPS.
Can I get a refund?
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Walk-in admission is non-refundable once paid. For party booking cancellation policy, please contact us directly.
Do I need to be a member?
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Yes, all customers must register as a member before admission. Membership is a one-time fee of $20, registered with your Hong Kong phone number.
Party Bookings
What is included in a party package?
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Party packages include exclusive party space, 10,000+ sq ft playhouse access, 2 drinks per visitor, basic decorations, e-birthday card, 2 complimentary weekday ticket sets, and one cartoon balloon for each invited kid. A dedicated party host and team mini games come with Weekend Party A only. Photographers, magicians and premium personalised backdrops are paid add-ons.
How do I book a party?
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Please contact us via WhatsApp. Tsuen Wan: 6850 0541, North Point: 5502 9179.
How long is a party session?
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Includes 3 hours of playtime and 2 hours of party space use. Weekday party timing is flexible.
Is a deposit required?
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Yes, a deposit is required to secure a party booking. Please note that the deposit is non-refundable. Please contact us via WhatsApp for details.
Safety
What hygiene measures are in place?
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We clean all play equipment and surfaces every day, with regular sanitising and deep cleaning. All materials are child-safe and non-toxic. The play area is socks only, no shoes.
Is there staff supervision?
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Yes, trained staff are present at all times to assist and ensure safety. However, parents must accompany and supervise their own children throughout.
Transport
How do I get to the Tsuen Wan branch?
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The Tsuen Wan branch is at 11/F, Plaza 88, 88 Yeung Uk Road. About 8 minutes' walk from Tsuen Wan West MTR station, entirely via indoor mall corridors.
How do I get to the North Point branch?
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The North Point branch is at 9/F, China United Center, 28 Marble Road. Directly above MTR North Point Station, Exit A4.
Group Visits
What payment methods do you accept for group bookings?
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We accept FPS, bank transfer, Visa, MasterCard, AlipayHK, WeChat Pay, and cheque.
How long is a group visit session?
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The NGO/school group package includes 3 hours of full venue access.
Do teachers and staff need to pay?
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No! Teachers and staff enter free of charge with the group package.
Is a deposit required?
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A 50% deposit is required to confirm the booking.
What is the maximum capacity?
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The group package includes 60 people (students/aided children). Extra persons are charged $50 each.
What AV equipment is available?
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Bluetooth speakers, wireless microphones, and a TV with screen mirroring are available. No HDMI connection or projector.
How big are the party rooms?
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Party Area A fits 25–70 people, Party Area B fits 18–45 people.
Can we visit the venue beforehand?
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You are welcome to visit during business hours.
Can we store props and materials beforehand?
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Yes, you are welcome to deliver props and materials to the venue in advance for storage.
Do babies under 12 months pay?
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Babies under 12 months enter free of charge.
Can you provide receipts and quotations?
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Yes, we can provide official receipts and quotations.
Can we set up early?
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Yes, you can enter 15 minutes before the event starts for setup.
Is there parking nearby?
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Tsuen Wan: There is a car park in the building, but no parking discount is offered. North Point: There is no car park in the building; the MTR is the easiest way to come.